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Sutton Place Hotel – Above and beyond (way above)
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Didier J
Reviewed September 25, 2018

We were driving through from Big White to Banff and needed a place to stop in between, had never been to Revelstoke so we thought, why not, it looked like a nice place and Sutton Place Hotel seemed like the place to be! We are SO HAPPY WE DID. We discovered a Hotel that claims that they will exceed your expectations (what else is new...) but then DELIVERS on that claim! Case and point, my 17 month old saw a balloon in a display case and the staff heard us saying we were going to go buy him one... They feared the shop was already closed, so before we got to the shop to see it was in fact closed, Chris cuts us off at the pass and shows up with two balloons! We come down to ask a question to the concierge and he offers us wine tastings... I say wow what did we do to get this, we are then told, no we offer FREE Winetastings daily... it goes on and on, tons of little extras start adding up after a while and you realize this hotel still REALLY cares and has that culture instilled into the employees who constantly look to pleasantly surprise you! Of course having a Mountain Ski resort ski in and out attached to the Hôtel + a Spa and 3 Jacuzzis and heated pool is a huge plus but you will be back for the service!
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